Q: Do you have a trial version that can be downloaded and tried out before purchase?
A: Yes. We do offer a 5-day trial version which can be obtained
Here.
Q: How long is the trial period?
A: You will get 5 days to try out the program. This means 5 distinct days of use. Not just 5
calendar days. If you use the program for 2 days, and then not at all for a week, you will
still have 3 days of trial remaining.
Q: My 5 day trial copy of the program says it has expired. What do I do now?
A: Please
Go Here to buy the program and obtain your Serial Number to unlock the Trial Version.
Q: Do I need to have a PayPal account to purchase a serial number?
A: No. You can simply pay with a credit card. From the
Ordering Page, click Buy Now, then on PayPal's site, click where it says
Don't have a PayPal account.
Q: How do I get a Serial Number to register or unlock my program to the full version?
A: Please
Go Here to buy the program and obtain your Serial Number to unlock the Trial Version.
Q: Is online payment with PayPal secure?
A: Yes. Paypal is among the safest methods of online payment around. They
use SSL encrypted technology to keep your personal and financial details private and
protected. Please note that you should never send your credit card details by email, nor
will we ever ask you to do so.
Q: I have downloaded the trial version but the file is invalid/corrupt. What should I do?
A: We can only suggest that you download the trial version again. Sometimes the
downloading process might not have completed because of Internet connection problems. If you aren't able to download the Trial Version, please contact us on our
Support Page for assistance.
Q: Will the trial version remove itself when it expires?
A: No it will not. If you wish to remove it, you can remove it from Control Panel > Add/Remove Programs.
Q: I've lost my serial number. What should I do?
A: Click Here to find out about obtaining your Serial Number.
Q: I completed payment thru Paypal, but didn't receive a serial number. What do I do?
A: Click here to find out about obtaining your Serial Number.
Q: What is the .NET Framework?
A: .NET is a new technology from Microsoft that enables software to run faster and more
efficiently. The ".NET Framework" is a component of the Microsoft Windows
operating system used to build and run Windows-based .Net applications. If you no not have version 2.0 of the Framework, our software will automatically update your system using files directly from Microsoft. You will
only need to install .NET once to take advantage of great new software written to use this
technology.
Q: Do I have the .NET Framework installed?
A: Since the .NET Framework is a part of Windows operating system, most likely you have it
installed. If you have an older version of Windows, you may not have the .NET Framework.
To find more information about downloading the .NET Framework visit Microsoft's website
here.
Q: Where can I download .NET Framework?
A: After downloading our software, the installation routine will automatically install .Net if you do not already have it. You may also install it manually if you wish. You can download it from Microsoft's website (free). Installing the .NET Framework takes
1-2 minutes (not including download time). Another option is to get the .NET Framework via
the Windows Update mechanism. To find more information about downloading the .NET Framework visit Microsoft's website
Here.
Q: What are the benefits of .NET?
A: To find out the benefits of .NET visit
http://www.microsoft.com/net/basics_faq.mspx
Q: How can I remove a KungFuBox product from my computer?
A: Our software is easy to uninstall. Choose "Control Panel" from the Start Menu. Double
click "Add/Remove Programs". Select the KungFuBox product you wish to uninstall and press
"Add/Remove...". Confirm you wish to remove the product from your computer.
Q: I'm having problems downloading files from the KungFuBox Web site. How can I get the file?
A: If you have tried downloading one of our programs a few times, and are still having problems, please check your
Internet connection to make sure your connection is working properly. If you are sure your
Internet connection is fine, it could be a problem with our server. Sometimes this occurs
when the Internet is at its busiest, but the situation will only be temporary. Please try
downloading again after a couple of hours.
If you are still experiencing problems downloading, report the downloading problem on our
Support Page. We'll fix the problem ASAP.
Q: What about refunds?
A: All our products are available as Trial Versions which are fully functional for a limited time.
For this reason, when ordering, it is expected that the ordering party has fully utilized the trial
version of the software before making a purchase and everything is operational.
Therefore, typically, all purchases are final and non-refundable.
Please be sure you have successfully tested the trial versions before purchasing.
Refunds may be provided, but only on a case by case basis.
Q: What if I have an installation problem?
A: If you try to run the program and it says the file was corrupt, don't panic! During a
download there will occasionally be instances where the files get corrupted. This could happen due to internet interruptions or traffic problems. Unfortunately there is not a way
to correct the damaged file. All that is normally needed is to download the product
again, and run it. If you find you still have a problem, please contact us on our
Support Page so that we may assist you.
Q: Why do I see an "Invalid Serial Number" message after I enter the Serial Number I received from you?
A: Make sure you have entered the Serial Number correctly. We recommend you COPY and PASTE rather than type the Serial Number manually. If you still have trouble, please contact us on our
Support Page for assistance.
Q: I have a question not answered by this document. What do I do?
A: If you have a question that was not addressed by this document, please contact us on our
Support Page for assistance.